l'acquis app (UX Research)
l'acquis app (UX Research)
Industry: EdTech, Language Learning
The language learning app market in CIS countries has grown significantly with the rise of digital education and a cultural emphasis on language learning, further accelerated by the COVID-19 pandemic. While dominated by international apps like Duolingo and Babbel, local apps tailored to Russian-speaking users are strong contenders. The exit of many big players has reduced competition, presenting new opportunities for local apps.Â
In the crowded landscape of language learning apps, French learners often struggled with vocabulary and verb conjugation. Recognizing this gap, we saw the need for a focused solution in a market filled with broad but shallow learning experiences.
Timeline: October 2023 - November 2023
As Product Designer and Researcher, I conducted market research, user interviews, and designed surveys to gather data. I segmented the user base and created personas to guide design decisions. I analyzed competitors to identify key features and market gaps. I designed the app's user interface, developed interactive prototypes, and conducted usability testing. I collaborated with the development team to ensure accurate design implementation and provided continuous feedback. Post-launch, I gathered user feedback and analyzed data to evaluate performance and make iterative updates, ensuring the app met and exceeded user expectations.
Market Research
Current Market State: summarized the state of the French learning app market, key trends, and future perspectives.
Competitive Analysis: analyzed both direct and indirect competitors, highlighting their strengths and weaknesses.
User Research
Interviews: interviewed five French learners to identify their pain points and gather insights.
Survey: conducted a survey among a larger group of French learners to quantify these insights.
Segmentation and Personas
Based on the research data, we segmented potential users into three main groups and created personas to represent them.
We developed job stories to guide our design process
Gather insights and Outcomes
Gathered and analyzed all the collected data during the research.
Based on the research findings, slightly shifted market strategy and our vision.Â
Market Overview: The language learning app market is booming, set to hit USD 28.5 billion by 2029, with a strong annual growth of 18.8% over a decade. [1]
Why the Surge? More money in education, more people online, and a bigger need for multilingual employees are driving this growth.
Hot Languages: Everyone’s after French, English, Spanish, Mandarin, and German. [2] [3]
French Facts: With 321 million speakers worldwide and 132 million learners, French ranks as the 5th most spoken language globally and the 4th favorite online. It's also an official language in 32 countries. [4] [5] [6]
Offer an all-in-one solution that combines conjugation tools, vocabulary training, a dictionary and pronunciation guides.
Gamification to increase engagement and motivation and progress tracking to monitor learning gains.
Modern and user-friendly Interface that improves upon the usability and aesthetic appeal of competitors' apps, making learning more enjoyable and accessible
Offline accessibility allowing users to learn anytime and anywhere without depending on internet connectivity
Specialized Focus on French
focused approach to the French language, offering depth and specialization that broad language learning platforms may not match, particularly in conjugation and vocabulary.
Content for Intermediate+ Learners
this group often underserved by platforms designed for beginners to intermediate users.
Our research journey began with in-depth interviews, engaging directly with 5 dedicated French learners. These conversations offered a qualitative glimpse into their experiences, challenges, and desires.
1. Outdated and overloaded UI Design: learners find existing apps cluttered and hard to navigate.
2. Mono functionality: current apps often focus on single aspects of learning.Â
3. Focus on beginners: most apps cater courses to beginners, abandoning intermediate and advanced learners.
4. Limited Interaction: there is a need for more interactive features and exercises.
5. Offline Accessibility: users highlight the importance of offline access to the content for better usability.
We broadened our scope to quantitative analysis, launching an online survey that captured the voices of over 300 respondents.
Age Groups: notable presence in the 25-34 and 35-44 categories. This suggests the app appeals to young adults and professionals.
Proficiency Levels: A variety of proficiency levels with majority of Intermediate+ learners.
Motivations: include communication with French speakers, career opportunities, travelling and French culture.
Features: Vocabulary training, Conjugation, Dictionary
Our multi-step research process has revealed several key areas for enhancement to differentiate our app from competitors:
Learners expressed a strong preference for a modern and user friendly UI that enhances navigation and creates a more intuitive and enjoyable learning experience.
Implementing spaced repetition techniques and incorporating interactive exercises were identified as effective methods to reinforce vocabulary learning.
People highlighted the need for a conjugation tool that covers a wide range of verbs, tenses, and moods, making it a comprehensive resource for mastering French grammar.
Including audio examples for each new vocabulary word was deemed crucial, as it allows learners to hear and mimic the correct pronunciation, improving their speaking skills.
There is a demand for an expanded dictionary that goes beyond definitions to include pronunciation guides, translations, synonyms, example sentences, and comprehensive explanations, making it an invaluable reference tool for learners.
Based on the results of our UX research, we identified three core segments that form the foundation of our potential audience. These segments were carefully chosen to represent the diverse needs and preferences of our users.
Segment 1: Business professionals
Segment 2: Enthusiastic traveler
Segment 3: Social learner
These personas guide our design decisions, ensuring that our app meets the specific needs of each user group, providing a tailored and effective learning experience.
These job stories highlight the diverse needs of our users and drive our commitment to delivering a personalized and effective French learning experience. By addressing these specific contexts and motivations, we can ensure that our app stands out as a valuable tool for learners at all stages of their language journey.
Together with a team and stakeholders we have categorized desired features using the MoSCoW method:
Initially, our app aimed to offer basic functionality for creating verb lists and conjugation exercises targeted at beginners. However, based on extensive UX research and valuable feedback from learners, we realized the need to pivot our strategy.
We decided to focus on French learners with intermediate and advanced knowledge, specifically targeting business professionals, travelers, and social learners. This shift in strategy led us to enhance our app with more robust features:
Expanded Dictionary: providing comprehensive definitions, synonyms, example sentences, and pronunciation guides to support advanced language use.
Advanced Vocabulary Training: implementing interactive training sessions and spaced repetition techniques to help learners reinforce and expand their vocabulary.
Customizable Word Lists: allowing users to create and manage their own word lists tailored to their specific learning goals and needs.
By shifting our focus to meet the needs of more advanced learners, we are committed to providing a richer, more engaging learning experience that caters to the diverse requirements of our target users. This strategic adjustment ensures our app stands out as a valuable resource for those aiming to master French at a higher level.